Identify the cardinal factors impacting the design of merchandises or service of given organisation and possible benefit to be gained from good design
Factors Affecting Organizational Service Design
Following are the factor largely impacting the manner an organisation operates their services those are the undermentioned:
The smaller the organisation the lesser opportunity of a formal construction of that organisation will be. Alternatively of following in little organisation the persons may merely execute undertakings the manner they want and whatever is required to them. There may be regulations set by the house merely to supply guideline with the aid of which members of organisation can do determinations.
As an organisation develops, nevertheless, it becomes more hard to pull off the undertakings without more formal construction of delegating undertakings, or with deputing some of governments to the lower hierarchy, and therefore big houses produce specialised undertakings and every work is done through proper guidelines and processs.
Organization life rhythm
Organizations tend to continue and acquire advancement through different phases which are called as a life rhythm. Most houses go through the undermentioned phases:
Birth: In this phase, a house is merely get downing their concern operations. At this phase the houses barely have a formal construction. We can non happen much deputation of authorization in the beginning phase of the house.
Young person: This is the stage in which houses try to turn the concern. The focal point of the house in this phase is on going larger house. The proprietor of the house diverts its attending from fulfilling his ain wants to fulfilling wants of the clients. During this stage there is a demand for the house to plan more formal construction for runing their operations and some deputation of authorization come into consequence.
Midlife: This is where the organisation has achieved a just degree of success. A larger organisation in this phase, have a more formal construction. The degrees start increasing in their concatenation of bid and the organisation may happen it to hard to pull off everything with control.
Adulthood: In this stage the organisation reaches to adulthood phase where their deficiency inventions and they are non normally interested in spread outing their concern. Their accent in this phase is more on increasing their net income and sustainability.
Organizations in this stage are easy traveling toward diminution and may experience the demand to do necessary alterations to regenerate. As houses tend to acquire bigger, the organisations experience more structural alterations
Scheme refers to a state of affairs in which the manner house settle itself in the market topographic point maintaining in position their services or merchandises. An organisation may make up one’s mind to be ever the first to present the newest and best merchandises in the market ( distinction of merchandises scheme ) , or it will bring forth already established merchandises in the market more cost efficaciously ( cost-leadership scheme ) . Any of these schemes requires a construction that must suit the scheme.
The environment is the topographic point in which the house is runing, and the factors such economic conditions, societal and cultural state of affairs, jurisprudence and order state of affairs, technological place and natural environment status influences the design of organisations
Organization understand the demands of their clients really good in a more stable environment, and so houses try to fulfill those demands consequently. That is the ground organisation remains in the market for a long period of clip. The clients ‘ demands keep altering in the antonym of stable environment and hence houses experience trouble in fulfilling them.
In decision mechanistic organisational construction can be more good for those operating in a more stable environment and hence this system increases the efficiency degree of the organisation which finally will better their public presentation in the longer tally.
Promotion in engineering is the cause of alteration in the design of organisations because it helps organisation in accomplishing higher efficiency degree and assist them in cut downing their long term cost of production. The following are the signifier of latest technological production techniques:
Batch production is the procedure in which alternatively of fabricating points separately, things are produced in batches. The fabrication procedure takes topographic point for each point at the same and batch of merchandises or points are non shifted to another phase separately alternatively all batches are moved to the other phase of production when the each batch of points is completed.
Mass production is the procedure of fabricating big sum of merchandises in less clip by utilizing clip salvaging assembly. It helps a maker to increase their worker per hr production and it besides reduces the maker labour costs of the concluding merchandise. And so houses will be able to sell their merchandises at lesser cost to pull more clients.
Continuous Process Production
In this system the makers produce merchandises by feeding the needed natural stuffs continuously in a latest technological system. Such systems are operated by less labours, illustrations can be automated oil refineries and chemical mills.
Advantages of a Good service or merchandise designs:
Firms can pull more clients by doing more attracting merchandises with good design and good services.
Firms can break communicate with their clients through their good merchandise or services designs.
A good design makes a house ‘s services or merchandises more users friendly.
It reduces the production costs of an organisation and it enables them to derive better net income border.
As it reduces the costs of production therefore it helps an organisation to derive competitory advantage over their challengers because they will be able to sell their services and merchandises at lower monetary value.
Its objects are that Tasks should accomplish all required end products and be carried out at minimal cost in order to derive competitory advantage.
P8: Explain the operational layout of the business/ section under consideration. Discourse the salient characteristics of the layout?
The basic layout of an operation is normally determined by the pick of procedure organisation. “ An efficient layout is one which minimizes entire distance traveled by stuffs, clients or even staff. The frequence of journey should besides be considered ”
Features of the Layout:
It enables higher use of infinite, stuffs and employees.
It improves the flow of stuffs, information, and employees.
It increase employees ‘ motive degrees and supply harmless working conditions.
It improves clients ‘ interaction with the organisation.
It brings flexibleness in the operations of the organisation.
Operationss Layout of Pizza Hut:
The layout of Pizza Hut is non that good in our point of position because an efficient layout must minimise entire distance covered by the stuffs and clients. The ware house of Pizza Hut from where they get the natural stuffs of Pizzas is in Lahore which is far off from Peshawar and it takes clip to make Peshawar subdivision.
The flow of information with their clients is really slow in a sense that when a client call Pizza Hut toll free figure for telling Pizza, an operator sitting in Karachi takes their order who than subsequently inform the Peshawar subdivision to present the pizza to a specific location. Usually it takes 50 batchs to present Pizzas which is bad. The parking infinite outside the edifice is limited frequently than non clients face troubles in happening infinite for their autos.
The pollution coming out of their kitchen to the environment is limited but the pollution coming of their generators are non. Peshawar is still confronting burden casting ( Lack of electricity ) as a consequence they get electricity for the dining hall and most significantly for running their machinery from immense generators which cause both noise and pollution.
The Pizza Hut Peshawar subdivision is located far off from the most of import topographic point ( Hayatabad ) where most their possible clients are populating and presenting Pizza to them besides takes much clip.
M3: How does the operations layout of the steadfast influence public presentation of given organisation. Mention its positive and negative influence?
Operationss Layout is all to make with the public presentation of any organisation in this instance Pizza Hut. A good layout will cut down their mean entire cost and can better their well being among clients and frailty versa. Every organisation needs to put up their operations in such a manner which can convey efficiency in their activities and assist them in increasing their gross and net incomes.
Positive influences on Pizza Hut:
If Pizza Hut reconsiders their Operationss Layout and convey the needed alterations in it, it can hold the undermentioned positive influences on their public presentation:
A good operations layout will cut down the clip normally taken by their natural stuff to make Peshawar subdivision in this manner they will be able for satisfy clients demands on clip and they will non confront material deficit due work stoppages, route obstruction in other metropoliss and hence their clients will be satisfied.
If they improve their information system they will be able to have clients order straight and they will be able to present Pizzas to their clients rapidly than before this can convey efficiency in their activities and can better their well being among clients.
If they improve their parking infinite more clients will be able to park their autos at one clip and therefore more clients will see Pizza Hut which finally will assist them to acquire more gross and net incomes.
If they are some how able to command the pollution and noise than it will be considered as more environment friendly organisation and it will assist them in bettering their well being and it will besides assist than to pull more clients and therefore more gross.
All these points discussed supra is the layout of Pizza Hut and if they able to better their layout as discussed above it will hold positive influences on their public presentation.
Negative influences on Pizza Hut:
If they continue their current Operationss layout than it can hold the undermentioned negative influences on their public presentation:
The natural stuffs will take longer than required to make Peshawar subdivision and it add more to their costs because the conveyance cost is expensive due to the recent rise in gasoline and Diesel monetary values.
It can hold negative influence on the bringing of Pizza to their clients because there is no direct operator line from Peshawar to the clients therefore it takes longer than required in presenting pizzas as a consequence clients can exchange to nearby Pizza mercantile establishments to them like Arabian Chicks, Chief Burger.
Limited auto parking infinite is the biggest restraint in pulling more clients therefore clients can hold Pizzas from Chief Burger which has big parking country, finally it affects their public presentations.
Lack of interaction between their clients and their staff can hold adversely affects on the public presentation of Pizza Hut because staff will be demotivated and clients will experience they are non of import to Pizza Hut.
A bad layout will add more to the costs of production and affects the public presentation of Pizza Hut as a whole.
D3: Propose operation layout for the given organisation and discourse how it will be better for the organisation.
Before proposing an efficient operation lay out, we would wish to propose certain points required to do an efficient Lay out merely so Pizza Hut Peshawar will able to implement our suggested Lay out.
Requirements for doing a Good Layout:
They need to understand the demand of capacity and infinite demands
They need to choose appropriate equipments for managing stuffs.
They need to take proper determinations sing environment and its betterment.
They need to place and understand the demands for effectual flow of informations.
They need to place the cost of traveling between the many different work countries.
Suggested Lay Out For Pizza Hut:
Pizza Hutt Peshawar needs to acquire a ware house on rent in Peshawar and particularly in a topographic point near to the Peshawar subdivision. In this manner they will be able to acquire natural stuffs in less clip and they can hive away the staying stuff back in the ware house. And they will be able to salvage much conveyance cost than earlier and they can utilize that money in bettering their environment.
They need to present an operator system in Peshawar every bit good who can have the orders from the people of Peshawar and who have sufficient cognition of the locations of Peshawar. In this manner Pizza Hutt can have orders rapidly and so they will be able to present Pizzas in less clip, it besides better their efficiency.
They need to increase their parking infinite by undertaking with army bowl functionaries sing leting their clients to park their autos at that place in this manner more clients will come and their autos will be more safer.
They need to command the pollution and noise coming out of their generator by doing a separate covered topographic point for their generator.
They need to open new mercantile establishment in either university route where at that place biggest rival head Burger is situated or in Hayat abad where at that place possible clients are populating. This will assist them in viing with their challengers and will besides assist them aim their clients by either presenting them Pizzas in less clip or by being easy accessible for those people.
They need to better their forepart desk for communicating with their clients and managing their kitchen operations and for easy communicating with their encouraging staff ( servers, director ) to supply better services and environment for their clients.
P9: Discourse the construct of occupation design, authorization, and work measuring?
Work agreement intended to cut down or get the better of occupation unhappiness and deficiency of involvement of employee ensuing from tiring and insistent undertakings. In occupation design, houses try to maximise productiveness degrees by supplying non fiscal awards to their labour force such as increasing the challenge and duty of some employees work. Other techniques used in Job design are Job expansion, occupation enrichment, occupation rotary motion which can be defined as:
“ Job design technique in which the figure of undertakings attached with a occupation is increased ( and provided an appropriate preparation ) to add greater diverseness to activities, therefore cut downing repetitiousness ” .
In this organisations increase the figure of undertakings executed by their employees every bit good as they increase their duties in order to do their work more ambitious and interesting.
“ Job Rotation means employees are moved between two or more occupations in a intentional manner. The aim is to do the employees to confront different experiences to increase occupation satisfaction. ”
Authorization is a construct which Involves deputing some authorization to the procedure operators.
In empowerment every single squad member must throw in to the concern.
In authorization the lower most beds of direction become unneeded.
Empowerment give opportunity of greater reactivity – lower employees do non hold to get direction consent for doing some determination themselves..
It helps in Continuous betterment of the organisation as employees will experience motivated and they will work all together for the success of the concern.
It helps organisation to cut down the figure of employee absenteeism.
It gives greater motive and flexibleness to the employees.
“ Work Measurement is a method which shows how much clip a occupation or portion of the occupation needs to take to finish their undertakings ” . There are different techniques use to mensurate single plants.
Method survey is based on the rule that betterment should ever stem from bing pattern. The proposed working methods are normally executable. To guarantee feasibleness a five phase methodological analysis is used:
Select: The country of activity to be studied is selected.
Record: The activity is recorded in item to maintain a sample of undertaking public presentation.
Examine: the record is carefully analyzed, normally through some signifier of chart. The aim is to seek out countries of betterment. Improved processs are developed out of analysis. These are so tested.
Install: Revised processs are installed. Manuals are written, staff is trained, new works is obtained and installed and workplace layout is revised.
Maintain: Problems can originate from alterations. A presence is required to guarantee that jobs are dealt with quickly.
P-10: Analyze the market of organisation and choose a capacity planning for the organisation ( nature of demand & A ; supply, volume & A ; assortment, be aftering & A ; commanding )
Demand & amp ; Supply
The director, prior to develop any programs for the nutrient ordination, they observes the prognosis of gross revenues and expected approaching events in the calendar. Harmonizing to the Manager, they are puting order twice a month ( 15th & A ; 31st of every month ) . The unexpected orders can do more demand of the merchandise where as the handiness of the ready to utilize merchandise may be limited harmonizing to the expected demand for the displacement. Therefore the discrepancy in expected demand and existent demand can do the deficit of the merchandises and finally this can play around the one of the possible factors of the unhappy client and can do the discrepancy in the productiveness of the unit as over all.
The demand can besides increase because of the good conditions, particular occasions like athleticss, rites, festivals, and buying power. Harmonizing to the Manager of the unit, the demand for the nutrient is high in the start of the month but that normally decelerate down in the terminal of the month due to the less handiness of the financess with clients.
Planing & A ; Controling
The operations at Pizza hut can non be highlighted for any of the individual functional unit. Rather it is the aggregation of several set of the activities that take topographic point with in the unit and do things possible by turning client outlooks into the world.
The success or the failure of the merchandise depends on the public presentation of several functional units. Those functional units operate individually but connected with each other through the occupation activities. The readyings is the procedure of acquiring things ready, that will assist to transport the out the operations in shop. This involves activities like defrosting of dough, starting motors and cheese. So that can be used for the following twenty-four hours operations.
If readyings for the undermentioned twenty-four hours operations is non up to the grade so that will do trouble or deficits of points that are necessary for the transition procedure. The readying is done on the footing of the following concern twenty-four hours prognosis. If the forecasted goods will non be made ready for the following twenty-four hours operations that will be virtually hard for the following twenty-four hours displacement director to transport out the concern operations.
P-11: Identify different attacks of quality control used by company.
Quality Control is a method of regular proficient activities to mensurate every bit good as control the quality of the stock list as it is being developed so the Quality Control method is designed toward:
Provide regular furthermore consistent cheques to vouch informations unity, rightness along with comprehensiveness
Identify and concentrate on mistakes every bit good as skips
Document and files inventory stuff and record all Quality Control activities.
In order to keep the merchandise quality up to the criterion, that is really of import to follow the set regulations for the merchandise shelf life. Different ingredients used in the pizza devising procedure, carry different shelf life.
The gustatory sensation and the quality extremely find on the freshness of the ingredients, and the end point the felicity of the clients. Harmonizing to the Manager of Pizza hut, ‘If, there is discrepancy observed in the merchandise quality that will overall affect productiveness and eventually the client satisfaction degree so this is non acceptable at all ‘ . He added, ‘if company is passing a immense sum of money on the merchandise publicities and selling activities that is for the concern. And besides company provides the preparation to the employee to how to keep the merchandise quality. So every individual individual should hold to guarantee the quality of the merchandise and happy client makes more return in the hereafter ‘ .
Entire Quality Management ( TQM )
This is the cardinal factor for a nutrient concatenation like Pizza Hut. All the employees are at the dorsum of the house i.e. the kitchen helpers are trained for that ground. They are given excess lessons to run into the quality criterions set by Pizza Hut around the universe. This scheme is indispensable in order to fulfill the CHAMPS ( Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed ) . This scheme is badly implemented in Pizza Hut in order to put to death the quality criterions. Different quality direction squad is besides there at Pizza Hut. The displacement directors have the charge to supervise whether the quality criterions are met or non while there are a entire quality direction section at the chief office in Karachi. This section has the responsibility to implement quality criterions and besides to cognize whether they are achieved or non.
Furthermore there are forces by name of CR Specialist ( to the full trained employee for quality control ) , they are sing Pizza Hut Peshawar one time in a month, they merely come inside the mercantile establishment merely like a client, and foremost of all he/she observes everything like from come ining into Pizza Hut until the terminal when he ends up with Pizza. If he/she finds any drawback in any of activity so he/she will kick to the Head Office.
P-12: Discuss assorted method of stock list planning. ( Generally )
Inventory in general refers to the stuffs in modesty. It is besides called the idle resource of a house. Inventories characterize those points which are either stocked for sale or else they are in the procedure of fabricating otherwise they are in the signifier of stuffs which are nevertheless to be utilized. The intermission between having the purchased parts moreover transforming them into concluding merchandises vary from industry to industry depending upon the rhythm clip of maker. Therefore it is necessary to keep stock lists of different sorts to move as a buffer between supply and demand for competent operation of the organisation. Hence a valuable control on stock list is a necessity for smooth and efficient operation of the production rhythm with little breaks.
Inventory control is a intentional attack of finding what to order, when to order, how much to order and besides how much to stock accordingly that costs associated with purchasing and storing are finest without disrupting production and gross revenues good stock list control fundamentally trades with two jobs:
When an order should is placed? ( Order degree )
How much should be ordered? ( Order measure )
These inquiries are answered by the employ of stock list theoretical accounts. The systematic stock list control method strikes the sense of balance between the loss due to non-availability of an point plus cost of transporting the stock of an point. Systematic stock list control aims at keeping best possible degree of stock of goods required by the concern at lower limit cost to the concern.
Aims of Inventory Control
To do certain equal supply of merchandises to client moreover avoids deficits every bit far as accomplishable.
To guarantee that the fiscal investing in stock lists is little sum ( i.e. to see that the on the job capital is bootless to the lower limit possible grade ) .
Well-organized buying, storing, use and accounting for stuffs are an of import end.
To maintain timely record of stock lists of all the points plus to keep the stock within the preferable bounds.
To do certain timely action for refill.
To do available a modesty stock for fluctuations in direct times of bringing of stuffs.
To show a scientific base for both short-run every bit good as long-run planning of stuffs.
Inventory Control Methods
ABC analysis: In this survey the classification of bing stock list is based on one-year ingestion moreover the one-year value of the points. Thus we get the measure of stock list point consumed throughout the twelvemonth and multiply it by unit cost to acquire one-year usage charge. The points are so set in the falling order of such one-year use cost. The survey is carried out by pulling a graph based on the cumulative figure of points and cumulative use of ingestion cost
HML analysis: In this survey the classification of bing stock list is based on unit monetary value of the points. They are classified as high and average monetary value severally and low cost points.
VED analysis: In this survey the classification of bing stock list is based on criticalness of the points. They are classified as critical, indispensable and desirable points as a consequence it is chiefly used in trim parts stock list.
FSN analysis: In this survey the classification of bing stock list is based ingestion of the points. They are classified as fast moving, decelerate traveling and non-moving points.
SDE analysis: In this survey the classification of bing stock list is based on the points.
Golf analysis: In this survey the classification of bing stock list is based on beginnings of the points. They are classified as Government supply, usually available, local handiness and foreign beginning of supply points.
SOS analysis: In this survey the classification of bing stock list is based on nature of supply of points. They are classified like seasonal and off-seasonal points.
For effectual stock list control, combination of the techniques of ABC with VED or ABC with HML or VED with HML analysis is practically used.
M-4: Explain the stock list planning of given organisation ( stock control method stock list control, cost & A ; profit stock list control, supply concatenation direction ) .
Stock Control Method Inventory Control
The director, prior to develop any programs for the nutrient ordination, they observes the prognosis of gross revenues and expected approaching events in the calendar. Harmonizing to the Manager, they are puting order twice a month ( 15th & A ; 31st of every month ) good they are utilizing two different deep-freezes for transporting out their natural stuff. Harmonizing to the Manager, he stated that they are utilizing two types of deep-freezes one is cold deep-freeze and another one is dry deep-freeze and temperature for both of them set consequently.
Cost & A ; Benefit Inventory Control
The cost of gross revenues and the gross revenues gross are the existent things that support the directors to run the concern on path. If the Numberss seems traveling out of the path they need be highlighted and called as discrepancy. The discrepancy is the difference between the Actual cost and Theoretical Cost.
Head office set prognosis and supply marks to the concern shops. The marks are set with the aid of old twelvemonth concern public presentation and the expected events. That is called as theoretical cost. On the other manus the cost occurred in the concern day of the months is the existent cost. So if there is any difference occurs that will be handling as discrepancy.
The cost of gross revenues of the shop for the current period shows the discrepancy of 36.38
The theoretical cost set by direction was RS/-297407.7 and in per centum 22.46 % where as the existent cost for the period occurred was RS/302346 in per centum 22.83 % . The consequences indicate the discrepancy remained RS/4911.3.
The discrepancy in costing is the existent index of the public presentation. Higher the discrepancy depicts higher the concerns persist with in the concern unit. In present instance in manus, the above depicted discrepancy treated to be normal. The concern operations can non work on the absolute set paths because the forecasted things can non go on on the absolute behaviours as predicted.
Supply Chain drivers of Pizza Hut
“ Supply concatenation direction is the factor that differentiates the victors and the also-rans in this concern, ” drivers play an of import function in footings of the reactivity and efficiency. We must analyze the cross-functional and logistical drivers of supply concatenation public presentation: transit, sourcing and pizza and logistics.
To present the base from the commissioners to different mercantile establishments the usage the refrigerated trucks in which the base is kept and there is a control of temperature which they set harmonizing to the distance between the commissionaire and the mercantile establishments. There are 70 trucks to provide the base across Pakistan. There is besides a vacant infinite in which excess base is kept to make full the demand of a peculiar shop. The company will non get any extra transit costs so long as the counters are along the main road or the truck ‘s manner. In this manner they use their transit and keep their efficiency.
The Pepporine mozzarella cheese is imported from Australia and Spain severally so it will take clip an increased the cost besides so they have to pull off but on the other manus to counterbalance the increased cost they maintain the local supply concatenation to cut down the cost like veggies, wheat, tomatoes are imported from Pakistan so they provide the universe category installation and gustatory sensation may importing its chief ingredient from Spain and Australia but other ingredients from local sellers.
Pizza and logistics
It is wrong to reason that in turn a pizza concatenation is easy by looking its front-end operations compared to the complexnesss involved in forming a supply concatenation the promise of pizza bringing within 30 proceedingss or else offering it free is a kid ‘s drama for pizza ironss. “ Supply concatenation direction is the factor that differentiates the victors and also-rans in this concern ” .
The major imports for Pizza are cheese and olive oil. Pizza imported murphies land at ports in Karachi or the Karachi airdrome. The cargo is so transported to other parts of the state while cheese is imported from New Zealand and poulet or staff of life is sourced locally.
The inputs sourced from different topographic points are supplied to the commissaries in reefers/refrigerated trucks for procedure every bit good as production of basal stuff. The pizza dough every bit good as other points prepared in commissaries is so sent to the retail mercantile establishments once more in joints. “ Based on the distance between the retail mercantile establishments and the commissaries, the temperature inside the trucks is fixed so as to put the dough to a needed degree when it reaches the mercantile establishments.
Harmonizing to director retail mercantile establishments have to wash up the processed dough within three yearss of bringing. However, due to some ground if they fail to make so, the full measure is discarded. The bing commissaries and the joints will be put to optimum usage as Domino ‘s Karachi is now opening counters in Pakistan State Oil Corporation ‘s gasoline bunks. The company will non get any extra transit costs so long as the counters are the main road or the truck ‘s manner.
Responsiveness and Efficiency
As we have seen that pizza hut open their mercantile establishment in majority in a peculiar metropolis so they are antiphonal plenty and they provide bringing within 30 proceedingss or offering it free is besides to increase their reactivity it is hard to keep such sort of reactivity because it will incur excess border and the net income border will diminish that ‘s the chief ground they open their mercantile establishment in majority and if a peculiar client order a pizza where pizza shop is non available that shop instantly name the nearest pizza corner to present that peculiar order to be responsiveness and if a peculiar merchandise is non available they use to make reassign in and reassign out in which they take the merchandise from different mercantile establishment.
Supply concatenation diagram of Pizza Hut:
rhenium is non available that store ditional transit costs so long as the counters are the main road or the truck’toes
Pepsi Company and Cremica bakes
Customer ( pizza hut )
D-4: Evaluate and suggest the best quality control technique for the given organisation and explicate why quality control is of import for the organisation.
Purpose: Ocular illustration of the sequence of operations required to finish a undertaking
Define and analyze procedures ;
Construct a bit-by-bit image of the procedure for analysis, treatment, or communicating ;
Define, standardize or happen countries for betterment in a procedure ;
It is get downing point for procedure betterment.
Most flow charts are made up of three chief types of symbol:
Elongated circles, which signify the start or terminal of a procedure ;
Rectangles, which show instructions or actions ;
Diamonds, which show determinations that, must be made
It is a ocular representation of procedure demoing the assorted stairss which helps in turn uping the points at which a job exists or else an betterment is possible. Comprehensive informations can be collected, analyzed moreover methods for rectification can be developed. Classify them as a process or a determination. Criteria and Consequences that go with decision are conformable to rating for intents of measuring quality. The flow chart helps in pin-pointing the exact at which mistakes have crept in.