Neighbours in the community; Health professionals (Consultants, GPs, Psychiatrists, Occupational Therapists); Care managers (Care coordinators, Care Nurses, Chiropodists ); Agency staff from external personnel providers; Volunteers; Other enquirers of services in the unit; Emergency Service (The Police and Neighbourhood watch team and Fire Service); Trustees, Contractors to the project, Day centres; Banks; Institutions of learning, etc. B. Internal Other managers within the organisation, my Line manager, Personnel from the Head office and service users themselves. 1. 2 Explain how to support ffective communication within own job role.
In supporting effective communication within my job role it is pertinent that have an understanding of the essence of the communication, that is, why it was being initiated in the first place. An appreciation of the medium of communication is equally important. This may be verbal, via Skype link, telephone or face to face. It could also be written, through posts, e-mails or even text messages and pictorials including illustrations where applicable. A shrewd understanding of my audience is just as vital, as that would elicit the appropriate attitude and esponse on my part.
This will involve taking into consideration their capacities, abilities and limitations if any during communication. Katz (1955) suggested in his skill approach that three basic personal skills, technical, human and conceptual were all competences a manager could acquire, quite separate from traits. In Katz’s model, the human skills refer to how I as a manager worked with people effectively creating an atmosphere of trust and cooperation, and being sensitive to the needs of others, involving them in the decision making of the organisation. Of all the skills involved in leading and management, communicative skill is very crucial.
When I as a manager communicates effectively, invariably use a variety of skills but most importantly how I develop my relationship with others in my place of work is paramount to getting the message across and being effective. When engaged in verbal conversation on the phone for instance, I ensure that I speak clearly and where necessary, reiterate the vey points that hope to pass across. I also ask my audience questions that would reaffirm vital points they made or want to make. In face to face communication, I do all of the above while still maintaining eye contacts. lso endeavour to apply the appropriate tone and manner that would ensure a relaxed atmosphere which in turn makes for effective communication. Bearing that in mind I use gestures and other body movements sparingly, thus being able to give the required attention at the time. And when writing, try to be as succinct as possible yet focusing on the theme of the message. In all cases, I remain focused and unbiased or non judgemental irrespective of who my audience may be. 1. Analyse the barriers and challenges to communication within the job role.
The barriers and challenges to effective communication within my job role stem from the folowings: Differences in culture and values Negative feelings about the person one is speaking to or getting upset about what they are saying, leading to conflict. Not listening effectively, tiredness, Feeling unwell, noise and inappropriate environment. Dyslexia; Learning difficulties; Dementia (memory loss); Poor sightedness; Poor hearing Lack of motivation; Dumbness requiring signage; Inability to eason; Inability to follow instructions; Inability to speak English thus requiring an interpreter etc. . 4 Implementing a strategy to overcome any communication barriers will be based on my understanding of any limitations that my audience may have at the time. Therefore, bearing in mind that my client suffers hearing loss for example, will speak more slowly and a bit louder than usual, also making more use of appropriate hand and body gestures. Where necessary, would apply the use of pictorial illustrations to helm home the vital points that wish to make.