AS model came to the below conclusions, Multi products is having a very innovative strategy which influences its systems to work effectively & efficiently. It IS also well structured with skill-full workforce. Problem faced are mainly in concern of shared values of the staff, lack Of trust, conflict Of interest, lack Of long-term vision & the finances involved in new changes brought forth.
The political & economical conditions f Chile also influence to some extent on the vision & decision making of the company. Recommendations, As bob says, the company is doing fine, growing globally at good percentage & innovating at a good pace. Chile getting more stabilized with open markets & trade agreements can be said as a high potential target. I think I would concentrate more on adding higher value to the staff, more team building, improving their relationship, bringing a sense of togetherness, making a common vision & goal to be achieved by the sales team.