Resolving customer grievances. Recently we got a complaint from a customer saying that he bought the product Grandmaster and it caused a serious accident to the customer. The product caused fire and the customer burnt her left hand. She says the heating element did not work properly and it almost burned the house and she burnt her left hand.
I think we should look into the matter seriously and check our current production if they are free of such defects. And we should reimburse her medical expenses because of the accident caused by using our products and also get her a new proper product with communicating to her, asking for her apology. Since this incident is a serious blow to the brand image of our company we should have take necessary action to stop such incidents happening in future.