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How to promote individuals choices in a care home? The professionals need to produce variety of choices for the users which will help them get the care that is suitable for them. And every individuals should be allowed and supported to make their own choices. Care and support should be personalised to suit each individual. This shows respect by protective their individual’s dignity and individuality. Their personal beliefs and value should be respected some are from different background and culture use this service.

It is also important to listen their wishes about their eeds and making accurate assessments of their needs, by informing them of their rights and choice Some people like to be addressed formally, eg as Mrs Sample of professor Surname, others are happy to be called by their first names or pet names. How do you judge the form of address to use with each of your clients? Ask them how they wish to be addressed. What rights has your client got within the care home? The client has the right to accept or refuse the services also they have right to complaints without fear of negative consequence.

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Moreover they have to choose the provider of their services and meet the clients assessed needs. Also the have right to be treat. Give three examples of how you would promote independence for your client? I will support the individuals what they believe in, whatever their age, culture, gender or their belief. When working with other people or professional, not to ignore individuals always provide them support. Why is it essential to show your clients respect? It is important to respect the client show as they are depended on social worker.

Being respectful for the clients and developing a good practitioner patient relationship will allow them to relax and for you to gain their confidence in order to be able to treat effectively. If they didn’t get respect then they will tell others that you are a poor care worker so, this gone be affect to the company. With respect care worker can demonstrate a positive attitude towards client. Treat them with prosperity and serve them as respectable. Why is it important to promote equal opportunities for your clients?

It is important to promote these positive practises to ensure all the clients are treated as individuals and in a fair and equal way. Some are different in different ways and some have different needs. For example learning difficulties, dementia and others. The specialist needs to take this into larification when planning to ensure all clients are given the same opportunities as their peers, whatever their different abilities. Ensure when doing any activities encourage all individuals to take part in all activities together.

It is important because we should all be caring people and never discriminate against people with marital status, age, national origin, or religion How could you support equal opportunities for your clients? Always ensure that treating everyone fairly always treat others with respect, as would like to be treated. Never take part in mistreatment or discriminate against others. Always speak up when unhappy with the way that someone has spoken and have done something that believe to be wrong. Sometimes they may not be aware of their own offensive behaviour or that cannot deal with this inform manager or colleague.

Teamwork is very important. By working honestly and openly by this will be able to build a team and gain people’s trust. Attend meetings and find out about equality and diversity. can you demonstrate respect for clients whose values, beliefs etc. may differ from your own? as a care workers, we are to provide a service that meets the needs of our target groups and helps them to feel empowered, we eed to be aware of our own personal values, beliefs and attitudes and be prepared to accept the professional values of our organisation and make should sure not to impose our own ideas on the people that are we working with. ays in which cultural differences can be recognised and supported? It is important to recognise that people from different cultures have are different in a variety of ways, such as different ways of looking at things, different ways Of dressing and different ways of expressing personality. How do you find out about Aims, Objectives and Values within your work place? Ensure that that the service provide flexibly, efficiently, professionally & in respecting clients privacy, dignity, rights to independence, right to make informed choices.

Aim is to provide every clients with the highest possible standard of individualised care within a friendly and supportive environment. We will provide a service of the standard quality and support them to live a fully independent lifestyle. Treat each service user with respect and remain delicate to their needs. Also ensure that all clients are provide with written information on the organisations compliments, comments & complaints procedure & how to use it. **Describe your job role in relation to the aims and values of your organisation and workplace?

I’ll assist with the personal care and domestic needs of the client whilst enjoying the opportunity to improve somebodys life by helping them to remain in their own home. Preventing discrimination and communicating effectively in workplaces. Culture where everyone is treated with respect and dignity and everyone feels valued. Policies are in place concerning, equality and human rights, working conditions, dignity at work, employee of the organisation and are actively.

What do you see as the role and responsibility of your owner/manager/senior arer in the provision of care to your clients? Owner-saving money or improving work efficiently- identify the problem and find ways to improve and reorganise, others are accounting and billing. Manager-involved in day to day administrative tasks including ordering supplies, hiring staff and budgeting Senior Carer-ensure health and safety Of clients and staffs List and briefly describe the other job roles which exist in your workplace?

Care Assistants, Support Workers, and key workers in residential settings Healthcare assistants and Support Workers in community and primary care nvironments Healthcare assistants and support workers in acute health environments Care assistants, support workers and key workers in domiciliary services Care assistants, support workers, key workers in day services Support workers in supported living projects Community-based care assistants, support workers and key workers, including those employed in specialist areas e. g. ementia, learning disabilities Personal assistants employed directly by the individual they support or by any their family members Emerging multidisciplinary health job roles beyond traditional service limits and delivery methods Why is it important for you to work in partnership with all other workers? Working in partnership is very important this will includes carers, families, advocates, social worker and other health professionals. Because working in partnership may be able to provide useful information to supportyou in your work.

If there are communication difficulties with service users a carer or family member can share information with you about how you can better communicate with an individual and how you can improve. So it is essential to create a communication and maintain good relationship with service users amily and friends. Why is it important for you to promote good relationships with volunteers, relatives, and friends etc. who visit and provide support for your clients? Good relationships give us several other benefits such as understand people needs.

Good relationship gives lots of useful information and different answer and this will show how different we all are, even if there are some similarities. With communicate, to face challenges, and to experience and control and understand their emotions. Why is it important to have clear set boundaries in your relationships with colleagues and clients? It is important to maintain a professional relationship and respect boundaries. Develop strong working relationship with colleagues. Care workers must understand what professional limits are and recognize poor ones.

As a care worker, is responsible for demonstrating healthy boundaries for the client and keep focused on the work. Not to hug or touch a client in any way that could be misconstrued and action could be taken by clients and others. In a professional relationship, can be friendly client, but you cannot be client’s friend. Why is it important for you to be reliable and dependable at work from the point of view of? Your manager- Demonstrates the highest levels of integrity in all dealings with employees. Has a strong sense of right and wrong, and consistently tries to do whaes right A client- A co-worker – supervisions and appraisals.

Liaising with Social Workers, Clients and their families, other healthcare professionals. Conducting team meeting. promoting the services Why is it important for you to learn new skills at work or as a member of a team? It is important to learn new skills at work because it will be beneficial to the organisation, career progression, and to the quality of care that will provide for people support. Will have new things to learn so that can understand how their practice may need to be adapted to the changed of circumstances.

Why is ongoing training important? Keep knowledge and skills up to date. Ongoing training is important so that staff have more knowledge about Of all areas, so people who is use services should receive safe and appropriate care that meets their needs and supports their rights Training also important because by training can be improved and developed to meet the staffs needs and requirements to ensure that the service provided safely. What is a personal development plan and how can it help in develop with thers?

Personal development plan is Short term goals-to meet the immediate needs Medium term goals – to meet the changing needs of role and to prepare for the future Long term goals- to meet longer-term career objectives It will develop by participate in group discussions to enhance confidence level, Observe other colleagues giving presentation to acquire skills and knowledge Will develop time management and organisation skills by keeping diary so that can keep record of my schedule for the week and I will try to get work done on time so that do not run late or behind work Planning other activities nd effective communication in team work will help me to improve the communication and be more confident Have better knowledge, understanding and more confidence as a result may be able to manage some clients. As a care worker I will complete my tasks successfully and I will go to university to do course in social work to become a qualified social worker.

I will undertake training related to social work to improve the chance of becoming a social worker. How is your personal development worked out? Variety of skill did gain from my past achievement, now I am able to understand and deal with difficult question, identify problem and select best olution. also develop rapport with others and from others working relationship, listen effectively, manage conflict, understand human motivation, understand and respect cultural difference and have a goal focus on interpersonal skills. always positive attitude toward of anything ant try to do my best in order to do these kind of skills I have to use every. vhere in college or home these all about technology, communication and paper sources. ill be use this skills in the future is that I hope to go to university. under the data protection Act 1 998 what information can not be passed on to another party? The Data Protection Act 1 998 is the law that protects personal privacy and upholds individuals’ rights The name and address cannot be passed on to another party Make a list of each record or report that you have to use or contribute to at work. Ensure that all record are accurate and up to date Record about people who use this service Staff record Medicine record Environment and safety record Complaints Fi nan ce Give an explanation of the use and purpose of each of the records that you have listed above.

Record about people who use this service-in this record detailing, name, address and date of birth. Detail of next kin include detail of the relationship with the person, necessary information and the person using this service their name, address, telephone number and email address. Name and address of practitioner. Staff record-record of all staff employed this will include full name, address, date of birth, qualification, training and experience and other necessary information. Record of all staff meeting including detailing of date, agenda and decision. Why is appropriate record keeping important? It is important to keep appropriate record safe and secure.

Record keeping lso important to protect them who are use this service and the organisation from risk. It must be keep appropriate and understandable. Keeping personal data accurate and up to date so everybody can read and knows about the service users. Promoting better communication and sharing of information between members of the multi-professional healthcare team also this information to be reused. Poor record-keeping is basically poor communication and can put both staff and residents at risk, so aall the record needs to be done appropriately Give two example of problems which may occur if you don’t make appropriate records at work. . If personal data is inaccurate or if it is incorrect or misleading this will not be considered.

Employer may terminate the employee’s employment without notice If breached the fourth data protection principle as long as: have accurately recorded information provided by the individual concerned, or by another individual or organization; have taken reasonable steps in the circumstances to ensure the accuracy of the information The individual has challenged the accuracy of the information, this is clear to those accessing it. 2. In these case, court may order for report of the true facts which should be dded to the record that holds it. And, if the court is not satisfied that you conformed to the above requirements, it may order you to do so Choose two of the records or reports listed in questions 1 . and describe how you would use them. How can you ensure that the information you record can be used appropriately by others?

Ensuring appropriate IT security, such as installing firewalls, cookie removers and anti-virus scanners on work IT systems Checking that all personal information has been removed from electronic devices before destroy them Keeping hard copy files in properly secured cabinets Regularly monitoring information handling practices to ensure they are secure. What factors contribute to good record keeping? The training staff to maintain secure records, employers can show confidence into their teams, boost self-esteem, self-confidence and provide improved care, all whilst ensuring that they are meeting their legal and moral obligations. Must be aware of and meet all requirements in relation to record keeping whether in legislation, regulation or policies Be aware Of all policy and procedures regarding reporting of failures in policies and to whom you must report to? Manager and health and Safety Executive

Report should be recordable How do you ensure that you have the skills, knowledge and abilities required to carry out your work role. Understand the role and responsibility in current job, efforts contribute to the goals of the organisation. Also by regular training is will give knowledgeably and to the standard necessary things to ensure health and safety in its use I will ensure by practicing more. By getting good feedback from staff, service user and who use this service. I will also ensure by communicating with my line manager or supervisor. Where would you find your organisation’s policies and procedures in relation o personal development?

In the organisation or organisation website in accordance with national requirements. Where would you find your organ isation’s codes of practice regarding Human right or other codes of practice? Identify areas in which you need to further develop in order to maintain your competence? What is the importance of reflecting on what you are doing, as part of the learning process? How can you reflective practice help me to develop my skills and knowledge? Practising reflection will help you to become a more independent worker. It will also help to put in systems read about into practice. But always check with your manager first that these are appropriate for where you work. How does reflective practices help me grow as a career?

Can reflective practice help you recognise when you need help? Do you feel you are supported adequately within the work place: I. e. formal sources of support, such as supervision and leadership support? Are you aware of your own personal training needs such as numeracy and literacy? Access one Of the following web links and access your Current level Of literacy, numeracy and communication. Write you result below: Skills for life audits tools- or Care skillsbase- Do you maintain a daily work plane or keep daily work record covering your daily work duties? Has your manager shown you appropriate ways of recording daily events within your work environment?

Is there a personal development programme available for you to undertake? Please list three different ways that you can access information regarding personal development programmes. How will developing a personal development programme aid you in the place? What information can be recorded within your personal development plan? Why is feedback on your development important? Feedback is important to the continuing development of learners in ealthcare settings. Form will feedback will identify the strengths and weakness. This way will understand what might to improve that impact. Using reflective practice, list how you will record information regarding your own learning plan.

Please give a description of a situation at work that has helped you recognise/ improve your work practise. Please list the methods your company uses to record a personal development plan. Using the development plan supplied by your company, please list your schedule for updating your plan. Define communication. Communication is exchange of information by speaking, writing listening or ther category. It can be verbal (spoken), non-verbal (body language and gestures) or written communication (letters, texting, e-mailing, internet or via media). Communication skills to develop positive relationships and share information with people using services.

They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important to considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills List five things your clients may need/want to communicate to you. . Verbal- Body language and physical contact, Sign language 2. Non-verbal- Listening to and understanding clients 3. Written communication- E-mailing, texting 4. Sound- voice tone, volume level and speech rate 5. Face to face List five things your manager may need/want to communicate to you. 1. Writing 2. Face to face 3. Telephone 4.

Meeting 5. conservation List below five methods of both verbal and no-verbal communication. These include . Body language 2. Eye Contact 3. Facial Expression 4. oral 5. Writing Give three examples of ways in which you use verbal communication at work. 1 . Meeting- when participants share ideas. Effective meeting organige clearly define the objective, such as whether the resolved of the meeting is to make a decision, ideas, approve a plan, communicate a change or get a status 2. Listening- Listening is the ability to accurately receive and interpret messages in the communication process. 3. Writing- be able to communicate well with the written word.

This could be by writing something themselves, such as a letter to refer a service user to a different service, a record of a person’s condition and treatment. List blow factors that may prevent good communication. Confidence issues: Someone who is very shy may not feel comfortable to erbally communicate their needs; in this case, a carer would need to ensure the person had some other way of communicating e. g. paper and pen to clearly communicate their needs Speech communication: this is where people have a specific way of communicate to people of the same stage, this can cause a barrier because a person may use language that a carer may not understand. In this case, it is important to use some other method of communication rather than verbal communication.

When clients have difficulty communicating in what other ways might they demonstrate their feelings? When someone has a communication difficulty they might have other ability such as: Speaking- if the persons English is not their first language and they have difficulty to understand, in such situations, they may require an interpreter in their natural language in addition to supports for their communication. If the person is deaf and blind may require an intervener. An intervener will provides visual and auditory information to the person using their preferred sign language.

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